Refund & Cancellation Policy

Free trial

Every new company account can start a 14-day free trial. No charge is made during the trial, and you are never billed unless you choose a plan.

Cancelling

You can cancel at any time from your billing settings inside the app. Cancelling stops all future charges immediately. Your account keeps working until the end of the period you already paid for, and your photos and records stay available during that time.

Monthly plans

Monthly subscriptions are not prorated on cancellation. You keep access for the remainder of the month you paid for. If you were charged in the last 7 days and have barely used the service, email us and we will refund that charge.

Annual plans

Annual subscriptions can be refunded in full within 14 days of the initial charge. After 14 days, an annual plan can be cancelled to stop renewal, but the current year is non-refundable. If your circumstances are unusual — a business closing, a duplicate purchase, a charge you did not intend — contact us; we will look at it fairly.

Plan changes

Upgrades take effect immediately and are prorated against your current period, so you only pay the difference. Downgrades take effect at your next renewal date; no partial refund is issued for the current period.

Duplicate and accidental charges

We refund duplicate charges and clear billing errors in full, without argument, as soon as they are confirmed.

Failed payments

If a card fails, we keep your access active while Stripe retries and email you a notice. You can update your card at any time from your billing settings. If payment cannot be collected after the retry window, the subscription ends and access stops.

How to request a refund

Email hello@contractorsnap.com from the address on the account, with the company name and the date of the charge. We reply within 2 business days. Approved refunds are returned to the original payment method through Stripe, normally within 5 to 10 business days.

Chargebacks

Please contact us before filing a dispute with your bank — it is almost always faster. Accounts with an open chargeback may be suspended until it is resolved.

Contact

Digital 1 Media — hello@contractorsnap.com